Frequently Asked Questions



1. What is AM PM Basics?

We specialise in high quality timeless basics that seamlessly transition from AM to PM. Our products are designed for comfort, elegance, and versatility. 


2. How can I purchase products from AM PM Spain?

Explore and purchase our curated collection online at or via our Instagram Shop @ampmbasics. 

For in-store shopping:

    1. Madrid: Divlos at Calle Juan Bravo 2, 28006, Madrid, Spain
    2. Caracas: Maison 11 (Los Palos Grandes) Caracas, Venezuela   
We also host a range of Pop Ups in Madrid, London, New York and soon Mexico City. Sign up to our newsletter or follow us on Instagram to stay in the loop.


    3. What payment methods do you accept?

    We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), GooglePay and ShopPay. Rest assured, our payment process is secure and ensures the confidentiality of your information.


    4. Can I modify or cancel my order after placing it?

    Once an order is placed, it enters our processing system quickly to ensure swift dispatch. Therefore, we do our best with modifications or cancellations. Please contact our customer service at immediately if you need assistance. 


    5. How can I track my order?

    Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package in real-time.


    6. What is your return policy?

    We want you to be completely satisfied with your purchase. If for any reason you are not, you have 30 days to make a return since the day the purchase was made. Please contact our customer service at and we will send you a Return Label. 


    7. Do you ship internationally?

    Yes, we do offer international shipping. Shipping costs and delivery times may vary depending on your location. Your shipping cost will appear at Checkout. 


    8. How can I stay updated on new arrivals and promotions?

    To stay in the loop about new arrivals, promotions, and more, be sure to follow us on Instagram @ampmbasics and subscribe to our newsletter on our website.


    9. How can I contact customer support?

    For any inquiries or assistance, you can reach our customer support team at We're here to help!


    10. Is my personal information secure?

    Absolutely. We take the security of your personal information seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

    If you have any other questions not covered here, feel free to contact us. Thank you for choosing to shop with us. 


    11. What is your size guide?

    To ensure you find the perfect fit, please refer to our Size Guide available on our product pages.

    Women's Pants & Jumpsuits
    Low waist Hip Length
    XS (36 EU/ US 0-2) 74cm 92 cm 88 cm
     (38 EU/US 4-6) 78cm 96 cm 92 cm
     (40 EU/US 8-10) 82 cm 100 cm 96 cm
     (42 EU/US 12-14) 96 cm 104 cm 100 cm


     Women's Tops & Sweaters 

    S (EU 36-38/US 4-6)
    M (EU 38-40/US 8-10) 
    L (EU 40-42/US 12-14) 


    Menswear Jacket 

    M (EU 36-38/US 36-3)
    L (EU 40-42/US 40-42)
    XL (EU 42-44/US 44-46) 


    If you have specific sizing questions or need further assistance, don't hesitate to reach out to our customer support at We want you to feel confident and comfortable in your AM PM Spain purchases!